Indorama Eleme Fertilizer & Chemicals. Smart P&IDs and asset information in production.
How a 3M TPA ammonia–urea complex in Sub-Saharan Africa connected ten units of drawings, documents, and records around its tags — 10,000+ documents, 1,000+ users across operations, maintenance, HSE, and procurement.
PetrochemicalsFertilizersOverview
Indorama Eleme Fertilizer & Chemicals Ltd.
3M tonne/year ammonia–urea complex
Sub-Saharan Africa
10 units · 10,000+ documents · 1,000+ users
Indorama runs one of the largest fertilizer complexes in Africa. Raven runs there in production: smart P&IDs and asset information — ten units of drawings, documents, and records connected around the plant's tags, with agents preparing isolation, investigation, and knowledge work for review.
The challenge
Operators lost time looking for the right SOPs, alarms, or procedures.
Permit writers manually assembled isolation points from multi-sheet P&IDs.
Safety engineers spent days compiling near-miss data, historian trends, and reports.
Training relied on tribal knowledge in binders or senior minds.
Maintenance teams cross-checked hundreds of BOMs and vendor PDFs to find parts.
Raven's solution
Smart P&IDs
Scanned drawings for ten units converted into clickable, validated P&IDs — every pump, valve, line, and instrument extracted, connected, and navigable across sheets.
Every tag on the drawing opens its full record in one click.
Asset information — one page per tag
Datasheets, SOPs, manuals, BOMs, vendor files, and maintenance records — 10,000+ documents linked into the equipment hierarchy, each link traceable to its source.
Spares identified 5× faster; fewer wrong parts ordered.
Cited answers across the plant
Operators and engineers ask in plain language and get answers from SOPs, incidents, P&IDs, and manuals — cited, tied to tags and units, the same answer regardless of who asks.
75% faster document access; onboarding to independent work 2× faster.
Isolation and permit preparation
Isolation points from the P&ID, LOTO steps, checklists, and similar past jobs assembled per request — exported with full traceability for review.
Permit prep time cut by 60%, standardization improved across units.
Near-miss and incident investigation
Reports captured and classified to the site taxonomy, similar cases pulled in, and a structured RCA drafted with sources for the safety team to edit and approve.
Investigations completed 3× faster, with consistent quality across RCAs.
Key results
"Raven helps us make correct decisions much faster. It gives us instant, reliable answers with citations. It's how our teams work now."
Sr. Manager
Future growth
The contract is expanding to multiple Indorama sites, on the same validated asset base.
More workflows on the converted drawings — HAZOP and MOC preparation, shutdown readiness.
